R DUB YA asked:


Ive started my business in Cincinnati and I want to know , if I want to keep my customers happy what should I do.
ELI

2 Responses to “What is the most important thing a plumber needs to know to be sucessfull in Cincinnati?”

1. ALFONSO on August 29th, 2009 7:38 pm

   ULYSSES

   you ask for this one, But I would say his JOB

2. HUNTER on August 30th, 2009 8:51 pm

   EMERSON

   Stop the leaks.

   Prevent the leaks.

   Offer free or very inexpensive evaluation of plumbing especially when someone is buying a new place.

   Show up when you say you will.

   Be available at a reasonable rate for those “emergency” times - at night and over the weekends and holidays.

   Give referrals to other specialists - say, HVAC guys, or someone who can fix that washer and dryer - that you know are reliable, reasonable people.

   When you don’t know the solution, SAY SO - and know whom to call to get the problem fixed.

   CLEAN UP WHEN YOU ARE DONE.